Legal

Privacy Policy

Last updated: March 2026. This policy explains how we collect, use, and protect your personal information.

1. Information we collect

Account information: name, email address, phone number, and password when you register.
Shipment data: sender and recipient addresses, parcel weight and dimensions, tracking history, and delivery confirmations.
Payment information: card details processed securely via our payment provider — we do not store full card numbers.
Usage data: browser type, device, IP address, pages visited, and actions taken within our platform.
Communications: messages you send to our support team via email, live chat, or the contact form.

To process, track, and deliver your shipments and fulfil your orders.
To manage your account and provide customer support.
To send service-related notifications including dispatch alerts, delivery confirmations, and account updates.
To improve our platform, services, and user experience through analysis of aggregated, anonymised data.
To comply with legal obligations, including customs declarations and fraud prevention.
To send promotional communications where you have opted in — you can unsubscribe at any time.

We share your data with courier partners and sub-contractors solely to fulfil your shipments.
Payment data is shared with our payment processor under strict data processing agreements.
We may disclose data where required by law, court order, or regulatory authority.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.

All data is encrypted in transit using TLS 1.2 or higher and encrypted at rest using AES-256.
Access to personal data is restricted to authorised personnel who require it for their role.
We conduct regular security audits and vulnerability assessments of our systems.
In the event of a data breach that affects your rights, we will notify you and the relevant authority within 72 hours.

We use essential cookies to operate the platform (session management, authentication).
Analytics cookies help us understand how the platform is used. You can opt out via our cookie banner.
We do not use third-party advertising cookies or sell browsing data to ad networks.

Account data is retained for as long as your account is active and for 7 years thereafter for legal and compliance purposes.
Shipment records are retained for 5 years to support dispute resolution and regulatory requirements.
You can request deletion of your personal data by contacting us, subject to legal retention obligations.

Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of your data where there is no compelling reason for continued processing.
Right to restrict processing: object to or restrict how we use your data in certain circumstances.
Right to data portability: receive your data in a structured, machine-readable format.
To exercise any of these rights, contact our privacy team at privacy@yourcompany.com.

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.
Third-party tools integrated into our platform (e.g. analytics, payment processors) are governed by their own privacy policies.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or a notice on our platform.
Continued use of our services after an update constitutes acceptance of the revised policy.

For any privacy-related questions or to exercise your rights, contact us at privacy@yourcompany.com.
Our registered address: 123 Logistics Lane, San Francisco, CA 94102, USA.